Q. What payment methods do you accept?
A. We only accept EFT is an electronic transfer of money from one bank account to another / ACH payment is a type of electronic bank-to-bank payment for US and CAD banks only. SWIFT or Bank Wire transfers as well as Digital currency. You are NOT billed online. Further instructions after checkout will be sent to your email. (Pls do not use @icloud.com or @me.com email address)
Q. Can I pay by Credit or Debit Card?
A. At this time we DO NOT accept cards for cigar and cigarette as payment. Payment for ALL cigars must be paid by EFT/ACH/SWIFT or Bank Wire transfers. We will ask you to join them and send a payment link via email. Payments can be made to us in these currencies USD, CAD, GBP, EURO, CHF, YEN and USD.
Q. What are Shipping costs?
SHIPPING COSTS GUIDELINES
Cigar Humidors: US$15 ~ US$35 depending on size & weight
Cuban Cigars: US$35.00 Registered w/ tracking by Swiss Post, UPS, USPS, Royal Mail, EMS etc (for every 200 cigars shipped Worldwide )
Non- Cuban Cigars: US$35.00 USA / US$55.00 Canada / $85.00 Rest of World w/ tracking USPS & International orders (for every 300 cigars shipped Worldwide)
Minimum is One Single or 3 Cigars & one or more 3 & 5 packs : US$20 (Worldwide)
Cigar Ashtrays: US$20 per
CIgarillos: (Minis-Clubs-Puritos) US$20 for 1 pack and per Cube fo 5 or 10 packs.
Cuban Coffee: US$10.00 (110g,230g,500g,1000g) for every 500g per bag
Chocolates: US$10 (North America 1-3 box’s ) ~ US$30 (Rest of World 1-3 box’s) for every 1000g
Cuban Cigarettes: (NO USA orders) US$ $10 per carton or up to 20 packs and under shipped in separate packages for every cartons (We ship to Rest of World)
All Spirits & Cuban Rums: US$50 per bottle due to weight (Max. 2 bottles per package) – We ship to the USA and most countries. Some EU countries may not allow it. Orders to the UK are FREE
Q. Why should you choose us as your best Cuban Cigar supplier online?
A. We are a grey market website & guarantee 100% authentic Cuban Cigars and products delivered worldwide! Some boxes may have bar codes removed due to protecting another authorized Habanos source but the same micro number is still on the warranty seal to verify authenticity. http://www.habanos.com/en/verificacion-de-autenticidad/
Q. Where do you ship Cuban cigars and other products?
A. All our products are shipped in original boxes or packaging worldwide including America, Australia, New Zealand, Europe, United Kingdom, Canada, China, Macao, Hong Kong, Taiwan, Japan, Saudi Arabia, Qatar, United Arab Emirates and another 150 countries Including USA and we guarantee delivery! If you can receive registered mail in your country we can process and deliver your order.
Q. Can you buy Cuban cigars online and ship to the USA in 2024?
A. Yes, we ship to the USA and guarantee delivery or reshipment. Customer service is of paramount importance to us and our first priority to ensure a high level of customer satisfaction. This is why you will find our service second to none. Most of our customers are by referral and word of mouth so we do everything we can to make sure that our customers return to us again and again. If you are looking to authentic buy Cuban Cigars online, you have come to the right place!
Q. Do you ship original sealed boxes?
A. About 90% will be sealed but due to stringent quality checks on our stock of Cuban cigars, you may receive some boxes with razor cut Cuban warranty and Chevron seals (especially aged, vintage or anything EL’s or RE’s over 1 year ago) We do maintain high levels of brand selection, our suppliers will purchase from other reputable Habanos SA sources outside of Switzerland. In this case, bar codes may be removed to protect the identity of that other licensed Habanos source. Each box is then vacuum sealed with a Boveda pack for freshness and quality when shipped. Our cigars are stored and shipped from fully air conditioned and climate controlled state of the art duty free bonded warehouses. NOTE: We recommend having your boxes opened and inspected. Any cigars not inspected will not be eligible for refunds or returns due to plume.
Q. Are other Cuban products on the website guaranteed delivery?
A. All other products from Cuba and other countries of manufacturer are shipped in original packaging and are guaranteed delivery worldwide. (No orders of Cuban cigarettes to the USA)
Q. Out of stock items in order?
We do our best to maintain the up-to-date inventory on our website. Should your cigars or items not be in stock after you place an order, we will contact and inform you. You can then either replace, wait, or remove the box or item from your order.
Cancellation of the order by Mail Cuban Cigars.com
We reserve the right to cancel the order or parts thereof in the following cases:
- The goods are no longer produced or delivered
- The goods are unavailable for a long time
- The price of goods has changed significantly
- Non-collection of unpaid orders at the collection point within 5 working days from sending an e-mail/sms message
- You will be offered a store credit only.
We do not refund and you will have a store credit balance.
Q. How long does it take to receive my order?
A. Once the order has been paid for it will be shipped via International Priority or Regular Airmail. Transit & delivery time is approx. 6 – 20 business days for most of Europe, 10 – 25 Days for Asia, Pacific Rim, USA, and North America, and 12 – 25 Days for Central & South America. (We have no control over the weather, Acts of God, transit times, local customs, postal service processing, and delivery delays)
Q. When will my order be shipped after payment?
A. Once you have made payment and we have confirmed, SHIPPING the order can take up to another 4 – 5 business days if we are not backlogged with shipping.
Q. How do I know if an order has been shipped or delivered?
A. When the package is sent, you will be e-mailed a website link with tracking number after package has passed customs. You may track online and we will on our end also. (Check your Spam folder also for e-mails)
Tracking
All tracked orders are sent in tracking priority mode against the signature of an adult over 21 years old.
At the buyer’s request, MCC will provide details of the tracking of the package. If your host country has no website tracking service or is linked to one, we are not liable to provide one. Taxes may be required by customs upon entry of products into the country of destination. These taxes are the responsibility of the recipient. Return to sender or abandoned packages will not be refunded. We are not liable for packages left outside and stolen or damaged by elements of weather. If the package has been seized due to your country’s import regulations there is NO refund. (Except the USA)
Q. What if cigars or items I ordered arrive damaged?
A: In the event that the customer is not satisfied with the merchandise, we must be notified within 48hrs or less and we will send a return address for the merchandise and it must be returned to that address within 5 business days. The merchandise must be returned undamaged, in its original packaging. The return postage fees are paid by the client. In the event that the goods have been sent in error or in excess, the latter must be returned within 10-25 days. In this case, the shipping costs are the responsibility of the buyer and then will be refunded by MCC. The refund is made after receipt and control of the condition of the goods. If the goods were to be damaged during delivery or the return, it is the customer’s responsibility to take the necessary measures with the postal services for a claim. For all cases which do not appear in these general conditions, the code of obligations is applied.
Q. How do I know that I am getting an authentic product?
A. All our Cuban cigars or products are sourced directly through authorized Habanos S.A. distributors and other top online suppliers in Switzerland, Spain and other EU countries. We also deal with grey market retailers who buy from parallel suppliers. What does Grey market mean? It means we sell genuine products, outside of the territory they were destined for. This why you will find a larger combined inventory and 100% authentic cigars and accessories to choose from.
We have also verified these online suppliers extensively with research, their reputation, Reddit, Cigar Forums and proven authenticity of product delivery. If your box(s) arrive and have bar codes you can verify with Habanos website authenticity check.