Q. Why should you choose us as your best Cuban Cigar supplier online?
A. We are a new online Cuban cigar website and guarantee 100% authentic Cuban Cigars and products delivered worldwide! Some boxes may have bar codes removed due to protecting another authorized source but the same micro number is still on the warranty seal to verify authenticity.

Q. Where do you ship Cuban cigars and products? 
A.  We ship worldwide to over 175 countries. If you can receive regular or registered mail we can process and deliver your order.

Q. Can you buy Cuban cigars online and ship to US 2020?

You can’t order Cuban rum and Cuban cigars on Amazon or any other internet website based in the USA. Mail Cuban Cigars is one of the most distinguished online vendors of Authentic Habanos Cuban Cigars for the discerning Cigar Aficionado like you! If you are looking to buy Cuban Cigars online, you have come to the right place!

Q. Is it legal to buy Cuban Cigars in 2020 in the USA?

A. If the Cuban cigars are for personal use yes you can order online any amount online. However, the chance of getting seized is very low and our online store offers guarantees of receiving.

Q. Do you ship original sealed boxes?
A. About 75% will be sealed but due to stringent quality checks on our stock of Cuban cigars, you may receive some boxes with cut Cuban warranty and Chevron seals (especially aged or vintage or anything EL’s or RE’s over 1 year ago) We do maintain high levels of brand selection, our suppliers will purchase from reputable Habanos SA sources outside of Switzerland. In this case, bar codes will be removed to protect the identity of that other licensed Habanos source. Each box is then vacuum sealed for freshness and quality when shipped.

Q. Are other Cuban products on the website also guaranteed delivery?
A. All other products from Cuba are shipped in original packaging and are guaranteed delivery worldwide and USA!

Q.  How long does it take to receive my order? 
A. Once the order has been paid for it will be shipped via International Priority or Regular Airmail. Delivery is approx. 4-7 days for most of Europe, 6-14 Days for Asia, Pacific Rim, North America, and 10-14 Days Central & South America. (We have no control over your local customs or postal service processing and delivery time).

Q. When am I charged for orders and shipping? 
A. Orders usually take 1-2 business days billing once you accept and pay your payment request promptly. SHIPPING the order can take up to another 24 – 72hrs if we are backlogged.

Q.  How do I know if an order has been shipped or delivered? 
A.  When the package is sent, you will be e-mailed a tracking number and website. You may track online and we will on our end also. For regular mail there is no tracking.

Tracking
All orders are sent in priority mode against signature.
At the buyer’s request, MCC will provide details of the tracking of the package. If your host country has no tracking services we are not required to provide a reliable website. Taxes may be required by customs upon entry of products into the country of destination. These taxes are the responsibility of the recipient. No returns or abandoned packages will be accepted or refunded.

Q.  What if cigars I order arrive damaged?
A: In the event that the customer is not satisfied with the merchandise, the merchandise must be returned within 25 days. The merchandise must be returned undamaged, in its original packaging. The postage fees are paid by the client. In the event that the goods have been sent in error or in excess, the latter must be returned within 25 days. In this case, the shipping costs are the responsibility of the buyer and then refunded by MCC. The refund is made after receipt and control of the condition of the goods. If the goods were to be damaged during the return, it is the customer’s responsibility to take the necessary measures with the postal services. For all cases which do not appear in these general conditions, the code of obligations is applied.  

Q.  How do I know that I am getting an authentic product?
A.  All our Cuban cigars or products are purchased directly from authorized Habanos S.A. distributors in Switzerland and other reputable sources. We have verified extensively with research, reputation, and product.