Q. What payment methods do you accept?

A. We accept EFT/ACH/Bank Wire transfers as well as Cryptocurrency.

Q. Can I pay by Credit or Debit Card?

A. Sorry, we do NOT accept debit & credit cards at this time.

Q. What Cryptocurrencies do you accept?

A. USD Tether(USDT) – Bitcoin(BTC) – Bitcoin Cash(BCH) – Ethereum(ETH) – Lite(LTC) – Ripple(XRP).
You can also use a Visa or Mastercard debit or credit card by setting up a Cryptocurrency wallet and purchasing crypto coins that we accept using any credit or debit card they accept. Then you can pay to our wallet with that cryptocurrency with no risk or investment loss to you. https://support.blockchain.com/hc/en-us/articles/360043436771

Q. Why should you choose us as your best Cuban Cigar supplier online?

A. We are a new online Cuban cigar website and guarantee 100% authentic Cuban Cigars and products delivered worldwide! Some boxes may have bar codes removed due to protecting another authorized Habanos source but the same micro number is still on the warranty seal to verify authenticity. http://www.habanos.com/en/verificacion-de-autenticidad/

Q. Where do you ship Cuban cigars and products? 

A.  We ship worldwide to over 175 countries. If you can receive regular or registered mail in your country we can process and deliver your order.

Q. Can you buy Cuban cigars online and ship to the USA in 2022?

A. You can’t order Cuban rum and Cuban cigars on Amazon or any other internet website based in the USA but Mail Cuban Cigars is one of the most distinguished online vendors of Authentic Habanos Cuban Cigars for the discerning Cigar Aficionado like you! Customer service is of paramount importance to us and our first priority to ensure a high level of customer satisfaction. This is why you will find our service second to none. Most of our customers are by referral and word of mouth so we do everything we can to make sure that our customers return to us again and again. If you are looking to authentic buy Cuban Cigars online, you have come to the right place!

Q. Is it legal to buy Cuban Cigars online in 2022 in the USA?

A. If the Cuban cigars are for personal use yes you can order any amount online. However, the chance of getting seized is extremely low and our online store offers money back guarantees or after 35 days a re-shipment if proven lost.

Q. Do you ship original sealed boxes?

A. About 75% will be sealed but due to stringent quality checks on our stock of Cuban cigars, you may receive some boxes with razor cut Cuban warranty and Chevron seals (especially aged, vintage or anything EL’s or RE’s over 1 year ago) We do maintain high levels of brand selection, our suppliers will purchase from other reputable Habanos SA sources outside of Switzerland. In this case, bar codes may be removed to protect the identity of that other licensed Habanos source. Each box is then vacuum sealed with a Boveda pack for freshness and quality when shipped. Our cigars are stored and shipped from fully air conditioned and climate controlled state of the art duty free bonded warehouse. NOTE: We recommend having your boxes opened and inspected to prevent mould or plume on your cigars, any cigars not inspected will not be eligible for refunds or returns due to plume.

Q. Are other Cuban products on the website also guaranteed delivery?

A. All other products from Cuba and other countries of manufacturer are shipped in original packaging and are guaranteed delivery worldwide and to the USA!

Q.  How long does it take to receive my order? 

A. Once the order has been paid for it will be shipped via International Priority or Regular Airmail. Delivery is approx. 4-10 days for most of Europe, 6-20 Days for Asia, Pacific Rim, North America, and 10-20 Days Central & South America. (We have no control over your local customs or postal service processing and delivery time).

Q. When am I charged for orders and shipping? 

A. Orders usually take 1 -3 business days billing once you accept and pay your payment request promptly. SHIPPING the order can take up to another 3 – 5 business days if we have backlogged shipping due to pandemic. (Check your Spam folder also for e-mails)

Q.  How do I know if an order has been shipped or delivered? 

A.  When the package is sent, you will be e-mailed a website and tracking number. You may track online and we will on our end also. For regular mail there is no tracking so if lost there is NO refund or re-shipment.

Tracking
All tracked orders are sent in tracking priority mode against signature.
At the buyer’s request, MCC will provide details of the tracking of the package. If your host country has no tracking service website or linked to one, we are not required to provide a reliable website. Taxes may be required by customs upon entry of products into the country of destination. These taxes are the responsibility of the recipient. No returns or abandoned packages will be accepted or refunded.

Q.  What if cigars I order arrive damaged?

A: In the event that the customer is not satisfied with the merchandise, we must be notified within 48hrs or less and we will send a return address for the merchandise and it must be returned to that address within 10 days. The merchandise must be returned undamaged, in its original packaging. The return postage fees are paid by the client. In the event that the goods have been sent in error or in excess, the latter must be returned within 10-25 days. In this case, the shipping costs are the responsibility of the buyer and then will be refunded by MCC. The refund is made after receipt and control of the condition of the goods. If the goods were to be damaged during delivery or the return, it is the customer’s responsibility to take the necessary measures with the postal services for a claim. For all cases which do not appear in these general conditions, the code of obligations is applied.  

Q.  How do I know that I am getting an authentic product?

A.  All our Cuban cigars or products are sourced directly from authorized Habanos S.A. distributors in Switzerland, Spain and other EU countries, and other reputable sources. We have verified extensively with research, thier reputation, and proven authticity of product. If your box(s) arrive and have bar codes you can verify with Habanos authenticity check.

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